SheerID
Reviews and Complaints
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Verified Reviewer
Doesn't work
I had to submit a document multiple times in various ways, but they all got rejected. Then, they sent me a message saying I couldn't try anymore, even though I followed their directions. I don't understand why a company with a reputation like Nike would partner with such a dysfunctional service.
- Doesnt work
Preferred solution: Price reduction
User's recommendation: Avoid sheerid if you see it it's a waste of time and doesn't work. And they do not have a number you can call
Phoenix, Arizona
Denying all paperwork
I was already verified once with this clown place. Then when my subscription ended they wouldn't verify even with the same soc sec papers and the new one 2025.
I'm on Disability, my soc sec confirmation ltr proves it.
But they keep declining and said I've met my limit to apply to be verified. This place is a joke.you have
User's recommendation: You have 3 chances then you're done.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to know if I am accepted
Hopefully I will be accepted I have been with you all before and had a great time hopefully I will be accepted so I can enjoy you all again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible service
I had the misfortune of having my phone stolen while overseas and I had to get a phone quickly. I tried to get on a Google Fi plan and had to go through SheerID for military verification to prove Im stationed overseas.
My orders were written in 2020 and I have extended at my command multiple times for personal reasons. SheerID said my document was invalid since it was not written in the last 12 months. I emailed their customer service department and still have not heard back. There was no phone number to call and as this is an emergent situation due to the circumstances, I still do not have phone service.
Im connected to WiFi and unable to make calls as phone calls from unknown numbers arent answered (in case anyone wants to know why I dont use a WiFi calling app or something). Im also unable to login to my iCloud due to my phone being stolen. Sheer ID has left me in a bind where GoogleFi wont help me and SheerID is incompetent and has horrible customer service.
Do not use this service. Unfortunately Google only uses SheerID
- Could work in theory
- Fast with reviewing
- No human to speak to
- Takes days for a return email if you get one
- No customer service number
Preferred solution: Deliver product or service ordered
User's recommendation: Use anything else instead if at all possible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShare ID and I quote need more info to verify I've given everything but blood signature to sign over my soul
I am trying to qualify for a simple Walmart discount delivery app. I have given them everything on the list that they asked for: picture of the card, picture of the paperwork, picture of my app that shows that I have it, 15 times multiple copies.
I literally dug up old copies of the same thing, basically saying it on different dates, and they are still asking for more information, more proof. I can't give them any more proof, except for giving them my soul and blood so they can maybe test that. What do they want? The government to write them a letter themselves personally?
I mean, come on. It took someone else that has less than I do for verification, 10 seconds. Someone that actually needs this, and they want to play games for weeks? I have been doing this not once or twice, but for weeks.
It is crazy. They seem extremely exacerbated and ticked off.
- Everything they dont do their job they dont look at the things they are asking for theyre lazy if youre not going to do your job give it to someone like me that can do it and do it right id like to work there id be able to do this crap better than them
Preferred solution: Lack of mobility due to Ms would like refund apology and them to pay for the Walmart assist since they've kept me from using it
User's recommendation: Hahaha wish you luck
Thank you for reaching out. We sincerely apologize for the frustration you’ve experienced in relation to your verification needs.
At this time, we do see our support team has been in contact with you regarding your documentation. Your email has been escalated and someone within our escalations department will be reaching out to you shortly in the hopes of finding a resolution for you.
If you have any billing, refund or other e-commerce concerns regarding your Walmart+ Membership, you should reach out to them directly. Kind Regards, SheerID Verification Support
San Antonio, Texas
Inaccurate report information
We are a small company that relies on Penske to rent commercial vehicles when ours are down. Suddenly they started using Sheer ID and it's report is claiming we have issues on our DMV records-which is untrue as we pulled the records that day from the DMV and they are all clear. We cannot get anyone from SheerID on the phone to clear it up because now they no longer take phone calls and only want emails-that they do not reply to.
Dodge City, Kansas
I’m an active duty US Army veteran and National Guard officer and you’ve denied my DD214, orders and CAC
I have you my CAC, active duty DD214, and recent orders from this year as a National Guard officer. I just got denied every single time and now cant submit another time. Ive served and continue to serve my country!
User's recommendation: Actually work!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPREJUDICE against Seniors!
I have had no problem verifying my student status until today! I work for a company that pays for courses through our local community college to enhance our skills.
So, I don't have a paid receipt, but I have an active copy of my fall class, a student ID, but I can't help it doesn't show an 'expiration date'. That is what they give us. I also have a student mailbox, but they won't accept any of the above! I must have an overzealous agent because Sheer ID has not given me issues about it until now.
I am 64 and not a liar like they treat you. They have cleared me just fine until today! I am not a 20-year-old with a full day of classes but it doesn't say you have to be full time.
They can keep their stupid 20% Target discount. I will shop elsewhere.
- Discounts for students
- Discriminate against seniors
Preferred solution: I want nothing from them. I just want it to be known they discriminate against those of us who aren't 20 yrs old with a full class schedule. NOT RIGHT.
User's recommendation: Use STUDENT BEANS not SHEER ID
Hi Deb, Thank you for taking the time to reach out and leave feedback about your experience. We apologize for your frustration in relation to your attempts to verify for Target's Student Offer.
At this time, our records do not reflect an active ticket with our email support team, so in order to best assist you with your verification request, please contact said email support team here: https://www.sheerid.com/help/contact.
Once you fill out the form, one of our capable email agents will be delighted to review your request and provide appropriate next steps. Kind Regards, SheerID Verification Support
Minneapolis, Minnesota
Information required
I provided the information required and was still told submit something else. I receive SSDI and provided the letter they have on the Social Security website.
I was still told no from your company.
Im just trying to save since I shop from Walmart a lot. Very disappointed.
Hello, Thank you for taking the time to reach out and leave feedback about your experience. We apologize for any inconvenience you may have experienced.
At this time, SheerID does not have phone support, so in order to best assist you with your verification request, please contact our email support team here: https://www.sheerid.com/help/contact.
Once you fill out the form, if you have not already, one of our capable email agents will be delighted to review your request and provide appropriate next steps. Kind Regards, SheerID Verification Support
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy student ID and tuition bill were declined.
I am at Target and I uploaded my student ID, but it was declined. Then, I uploaded the tuition bill and that was also declined.
When I tried to upload the student schedule, it said that I had uploaded too many documents and that I could no longer upload anything. This is going to be my biggest shopping trip for back to school and I need to use it today.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange of email
I had a problem with my Gmail, 74robgall74@***.com. I can't access that Gmail anymore, so I created a new Gmail and asked SheerID if they could replace my old Gmail with my new one, robgallegos775@***.com, for my Lime program.
However, SheerID keeps giving me the runaround. I don't see anything wrong with changing my old Gmail to my new one, robgallegos775@***.com, so I can resume my free Lime rides.
I really depend on these rides, so I'm asking if you could please help me with the problem that is preventing me from accessing the Lime program that I have. Thank you.
Preferred solution: To change my gmail
Hi Robert, Thank you for providing feedback and for bringing this to our attention. Please know SheerID does not currently offer Phone support, but our capable email support team is available to assist 24/7 365.
As previously indicated in our last response on June 11th, It appears you have already have engaged in conversation with our email support team regarding your request to change your approval from one email to a newer/preferred email address. We must humbly echo our colleague's messaging in relation to SheerID's limitations. SheerID does not have access to Lime customer accounts or systems and cannot transfer approvals from one login to another. We would suggest that you reaching out to Lime directly if you have not already to see if this is a request they can assist with going forward.
You can reach them at support@li.me.
I hope this was helpful and that your current situation is resolved by Lime shortly. Kind Regards, SheerID Verification Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
Waiting to hear back from them.
They locked me out of the system.
There was no recourse. I also think I didn't fit the model of a fitness instructor (my name is not Brittany, cough, cough), and so I think racism was also a factor.
- Poorly trained staff
Preferred solution: Verification
User's recommendation: do not use
Thank you for reaching out. We sincerely apologize for the frustration you’ve experienced in relation to your verification needs.
Presently, we see our support team has been in contact with you regarding your documentation. Someone within our escalations department will be reaching out to you shortly in the hopes of finding a resolution for you. We can assure you that there is no discrimination when SheerID is verifying customers for the offers they apply to. As a third-party verification company, SheerID partners with many retailers that have unique rules and guidelines.
When we agree to partner with the retailers, we are also agreeing to provide verification services based on the rules and guidelines that the retailer has provided to us. A breach in these guidelines would be a breach of trust for the retailers and the customers that they provide goods or services to.
We would never want to breach that trust by practicing discriminatory processes. Kind Regards, SheerID Verification Support
Silver Spring, Maryland
There is no way to directly contact anyone with this company except through chat, which does not get answered.
I was simply trying to sign my wife up for the military spouse, LinkedIn upgrade, and it has not worked, and there is no one who will answer any communication. I have made to fix this problem.
User's recommendation: use any other service to verify your military status
Which documents have you submitted. I can help you out in this
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGmails
I said this over n over what is so hard to change my new gmail with my old one for my same lime account
I said this over n over what is so hard to change my new gmail with my old one for my same lime account
Preferred solution: Apology
Hi Robert, Thank you for providing feedback and for bringing this to our attention. Please know SheerID does not currently offer Phone support, but our capable email support team is available to assist 24/7 365.
It appears you already reached out to our email support team regarding your request to change your approval from one email to a newer/preferred email address. As already indicated by our email support team, please note SheerID does not have access to Lime customer accounts or systems and cannot transfer approvals from one login to another. We would suggest that you reach out to Lime directly to see if this is a request they can assist with going forward. You can reach them at support@li.me.
I hope this was helpful and that your current situation is resolved by Lime shortly. Kind Regards, SheerID Verification Support
Resolved: Sheerid
just keeps sending codes but none of them work I have a home depot military discount that has been verified but can/t get it working on my Iphone tried to get information from Sheerid but ran into the same problem when I asked for their help in solving the problem.
Thank you for reaching out. Our records show that our support team had addressed the upload issues experienced and had manually approved your request on April 20th, 2024.
The follow up inquiry regarding a technical concern with your Home Depot account was also received and addressed to the best of our team's ability. I sincerely apologize for any further confusion there may be. As a third-party verification company, SheerID can assist solely with the verification process as we do not have access to Home Depot's user accounts or systems. As the error you are experiencing is with the redemption/application of your discount, SheerID is unable to assist further.
I would encourage you to reach out to Home Depot here: 1-800-HOMEDEPOT or HDCares@homedepot.com. Kind Regards, SheerID Verification Support
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Hello Megan, Thank you for providing feedback and for bringing this to our attention. Please know SheerID does not currently offer Phone support, but our capable email support team is available to assist 24/7 365.
In review of our records, it appears our email support team reached out on June 1st to further assist you with your request. As soon as a response is received, they will be delighted to assist you further at that time.
I hope this was helpful and that your current situation is resolved shortly. Kind Regards, SheerID Verification Support